Cancellation Policy

REPLENISH SUBSCRIPTIONS

All subscriptions and free trials are limited to a maximum of one per person.

CONSUMER CANCELLATION RIGHTS

You may cancel a subscription at any time before it is delivered. A Trial pack may be cancelled up to 14 days afterwards, beginning on the day your Trial Pack is purchased by you. In rarer cases of shipment not being received within the 3-5 days shipping times, this can be extended. Upon receipt of the Trial Pack, if you do not cancel your subscription within the trial period of 14 days, the next box will be charged on or after 14 days of your trial order was placed and then on your selected delivery time, either 30, 45 or 60 days after and all subsequent orders will be every 30, 45 or 60 days.

To cancel an order, you must clearly inform us by emailing support@eviqe.co and include the email you used to sign up with and your postcode, we can not cancel subscriptions without confirming the above to your account.

Your Trial Pack does not need to be returned to us if your subscription is cancelled. Please note the first full priced subscription box charged after the free trial period (Your selected delivery frequency) can only be returned for an exchange or store credit (and must be unused), however, for any subsequent charges after the Trial Pack (excluding the first full priced box) that you wish to be cancelled and refunded, you must return the product(s) to us within 14 days after the day of notifying us of the cancellation (excluding Trial Pack), in the same condition in which you receive them (which does not interfere with your right to take any reasonable steps to examine the product(s) and make sure they conform to your order). You have a legal obligation to take reasonable care of the product(s) while in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration (due, for example, to your having used the product(s)), up to the price of the product(s), from the refund to which you are otherwise entitled.